Archive - Online Technical Support (OTS) and Software Vendor Test (SVT) environment notifications

Notification archive

If you are looking for recent notifications, refer to: Online Technical Support (OTS) and Software Vendor Test (SVT) environment notifications. Archived notices are listed below:

Online Technical Support (OTS) and Software Vendor Test (SVT) environment availability over the holiday period - 2025/2026 

Please be advised of the following arrangements for the Online Technical Support (OTS) teams, the Software Vendor Test (SVT) environment, the Health Systems Developer Portal (the portal) and the Developer Testing Support System (DTSS) over the holiday period:

OTS teams
The Software Vendor Technical Support (SVTS), Product Integration (iTest) and Developer Liaison teams will be unavailable as of COB Tuesday 23 December 2025 and will return Friday 2 January 2026. The OTS Support Desk phone number 1300 550 115 will be diverted to the on-call number for critical production issues only.

SVT environment, the portal and DTSS
Please refer to the table below:

Any technical issues that arise in the SVT, portal or DTSS will be addressed from Friday 2 January 2026.

Should you have any queries regarding this advice please contact the Developer Liaison team at developerliaison@servicesaustralia.gov.au.

Online Technical Support would like to take this opportunity to wish you and your family all the best for this holiday season!

Date: 15 December 2025

Scheduled maintenance to Services Australia’s production environment – 11 December 2025

Services Australia advises that scheduled maintenance will be performed on Services Australia’s production environment between 20:00 and 0:00 on Thursday 11 December 2025 (AEDT).

No outage or degradation is expected as a result of the maintenance during this window. 

Should you have any questions about this advice, please contact the Developer Liaison team at developerliaison@servicesaustralia.gov.au.

Date: 11 December 2025

***UPDATE*** Restriction of Transport Layer Security (TLS) version 1.0 and 1.1 in the production environment 

Transport Layer Security (TLS) is a cryptographic protocol designed to provide security over a computer network and the internet. Services Australia’s systems use TLS to secure online transactions between healthcare organisations and professionals, and Services Australia. 

The Australian Signals Directorate provided advice outlining the TLS standards Services Australia must be compliant with and advised to cease using TLS version 1.0 and 1.1. 

TLS restrictions in Services Australia’s vendor environment were successfully implemented on 26 November 2025. 

We previously advised we’d be upgrading our production environment to TLS 1.2 and TLS 1.3 on 4 December 2025. This production release date has been revised to Tuesday 3 February 2026 at 20:00 (AEDT). 

The cut over dates will be a hard cut over. There’ll be an impact to system availability if no action is taken. Software vendors and healthcare professionals whose systems are currently using TLS 1.0 and 1.1 will need to upgrade to at least TLS 1.2 to avoid any impact. 

What you need to know

On Tuesday 3 February 2026 at 20:00 (AEDT) the Services Australia production environment will be upgraded to TLS 1.2 and 1.3. 

Who does this affect?

This affects all software and systems that use PRODA, including those hardcoded to use TLS 1.0 and 1.1. These systems may experience issues with the following digital health services:

• Medicare-related services such as Online Claiming, PBS Online and Aged Care
• Healthcare Identifiers (HI) Service
• My Health Record
• Third-party services using PRODA.

Software and services using these Services Australia production end points may also experience issues:

• www3.medicareaustralia.gov.au – HI Services
• https://5.rsp.humanservices.gov.au - Device Activation
• https://proda.humanservices.gov.au - Token creation and validation
• https://healthclaiming.api.humanservices.gov.au/ - Medicare B2B 

What you need to do

• Make sure your software hasn’t been hardcoded to use TLS 1.0 and/or 1.1 and provide advice to your customers.
• Make sure all software is compatible with at least TLS 1.2 and that your customers’ operating systems are configured to default to TLS 1.2 or TLS 1.3.

For your information:

• TLS is a security protocol for establishing encryption channels over computer networks.
• Information Security Manual (ISM) guidelines provided by the Australian Signals Directorate dictate that Services Australia must be compliant with at least TLS 1.2.
• Health professionals who don’t upgrade to at least TLS 1.2 will have connectivity issues once Services Australia removes support for TLS 1.0 and 1.1.

For further information, please contact Online Technical Support on 1300 550 115 or email onlineclaiming@servicesaustralia.gov.au.

Date: 11 December 2025

December 2025 updates to the Healthcare Identifiers (HI) Service

Effective 6 December, the following changes were introduced to the HI Service (production and vendor environments).

Update to TECH.SIS.HI.02 - Common Field Processing Reference Document: 

• update to country code 4202 from Occupied Palestinian Territories to State of Palestine
• update to Section 8: Sex.­

Updates to Search IHI Specifications:

• TECH.SIS.HI.06 - IHI Inquiry Search via B2B
• TECH.SIS.HI.12 - Consumer Search IHI Batch Synchronous
• TECH.SIS.HI.30 - Consumer Search IHI Batch Asynchronous v9 - draft for publication.

Throughout the documents:

• replace Gender with Sex
• replace references to CDMS with Healthcare Identifiers (HI) Service.

Re-classify email as Identifier search

Sections updated: 

• Section 2 – Service Summary
• Section 3 – Service Rules
• Section 4 – IHI Search Types
• search IHI by email address has been re-classified as an Identifier number search. It is no longer considered a demographic search
• updates to Response element definitions.

Update to Services Catalogue

Throughout the document: replace Gender with Sex.

Update to IHI Searching Guide

Throughout the document: replace Gender with Sex.

The updated HI Service licensed material is available in the Health Systems Developer Portal.

Date: 8 December 2025

Scheduled maintenance to the Health Systems Developer Portal and Developer Testing Support System 

Services Australia advises that scheduled maintenance will be performed on the Health Systems Developer Portal and Developer Testing Support System between approximately 8:00 pm and 11:30 pm on Saturday 6 December 2025 (AEDT).

The Health Systems Developer Portal and Developer Testing Support System will be unavailable during this period. 

We apologise for any inconvenience this may cause. 

Should you have any queries regarding this advice, please contact the Developer Liaison team at developerliaison@servicesaustralia.gov.au.

Date: 4 December 2025

Scheduled outage to vendor environment – 10 December 2025 

Services Australia advises that due to scheduled maintenance, there will be an outage to the vendor environment from approximately 8:00 pm to 10:00 pm on Wednesday 10 December 2025 (AEDT). 

The Health Systems Developer Portal and Developer Testing Support System will be unavailable during this period. 

We apologise for any inconvenience this may cause.

Should you have any questions about this advice please contact the Developer Liaison team at developerliaison@servicesaustralia.gov.au.

Date: 2 December 2025

Restriction of Transport Layer Security (TLS) version 1.0 and 1.1

Services Australia’s online claiming systems uses PRODA for online identity verification and authentication.

The Australian Signals Directorate has provided advice that we must immediately cease using Transport Layer Security (TLS) version 1.0 and 1.1. As a result, Services Australia will update:

• our vendor systems on 26 November 2025 (between 12 noon and 2pm AEST)
• our production systems on 4 December 2025 (time TBA).

The cut over dates will be a hard cut over. There will be an impact to system availability if no action is taken. Software vendors and healthcare professionals whose systems are currently using TLS 1.0 and 1.1 will need to upgrade to TLS1.2 to avoid any impact.

Who does this affect?
This affects all software and systems that use PRODA, including those hardcoded to use TLS 1.0 and 1.1. These systems may experience issues with the following digital health services:

• Medicare-related services such as Online Claiming, PBS Online and Aged Care
• Healthcare Identifiers (HI) Service
• My Health Record
• Third-party services using PRODA.

Software and services using these Services Australia endpoints may also experience issues:

Vendor environment

• www5.medicareaustralia.gov.au - HI Services
• https://vnd.proda.humanservices.gov.au  - Token creation and validation
• https://test.5.rsp.humanservices.gov.au  - Device Activation
• https://test.healthclaiming.api.humanservices.gov.au/ - Medicare B2B

Production environment

• www3.medicareaustralia.gov.au – HI Services
• https://5.rsp.humanservices.gov.au - Device Activation
• https://proda.humanservices.gov.au - Token creation and validation
• https://healthclaiming.api.humanservices.gov.au/ - Medicare B2B 

What you need to do

• Make sure your software hasn’t been hardcoded to use TLS 1.0 and/or 1.1 and provide advice to your customers
• Make sure all software is compatible with TLS 1.2 and that your customers’ operating systems are configured to default to TLS 1.2.

For your information:

• TLS is a security protocol for establishing encryption channels over computer networks.
• Information Security Manual (ISM) guidelines provided by the Australian Signals Directorate dictate that Services Australia must upgrade from TLS1.0 and 1.1 to TLS1.2.
• Health professionals who don’t upgrade to TLS1.2 will have connectivity issues once Services Australia removes support for TLS 1.0 and 1.1.

For further information, please contact Online Technical Support on 1300 550 115 or email onlineclaiming@servicesaustralia.gov.au.

Date: 24 November 2025

***IMPORTANT REMINDER*** Scheduled maintenance to production environment – November 2025

As previously advised, Services Australia will be performing scheduled maintenance on Medicare production systems in November. 

From 23:00 Monday 17 November 2025 to 06:00 Tuesday 18 November (AEDT), there is the possibility of multiple network outages of between 30 seconds and 300 seconds. This may impact all health and aged care services. 

On Sunday 23 November 2025 and Sunday 30 November 2025, outages of approximately 30 minutes will occur between 00:00 and 01:00 (AEDT), potentially impacting the following systems:

• Australian Immunisation Register (AIR)
• Chronic Wound Consumables Scheme
• Healthcare Identifiers (HI) Service. The My Health Record system may be impacted as a result.
• Medicare Easyclaim
• Medicare Online and ECLIPSE
• Private Health Insurance Rebate
• PBS Online
• PBS Authorities
• PRODA

PBS Online developers note:

For concession claims, pharmacists can:

• dispense the prescription as a General prescription and issue a receipt for reimbursement from Services Australia, or
• delay dispensing the prescription until PBS Online is operating.

We will not pay ineligible claims. Patients will need to provide their concessional status when seeking a refund from Services Australia.

We apologise for any inconvenience this may cause. 

Please email developerliaison@servicesaustralia.gov.au if you have any questions about this advice.

Date: 17 November 2025

Scheduled maintenance to Services Australia’s production environment – 15 & 16 November 2025

Services Australia advises that scheduled maintenance will be performed on Services Australia’s production environment between 20:00 on Saturday 15 November 2025 and 08:00 on Sunday 16 November 2025 (AEDT). 

No outage or degradation is expected as a result of this maintenance during this window. 

Should you have any questions about this advice, please contact the Developer Liaison team at developerliaison@servicesaustralia.gov.au.

Date: 13 November 2025

Scheduled maintenance to Services Australia production environment - 17 & 18 November 2025 

Services Australia advises that scheduled maintenance will be performed on Services Australia’s production environment between 23:00 on Monday 17 November 2025 and 06:00 on Tuesday 18 November 2025 (AEDT). 

There is the possibility of multiple network outages of between 30 seconds and 300 seconds throughout this maintenance window. 

We apologise for any inconvenience this may cause. 

If you have any questions regarding this advice, please contact the Developer Liaison team at developerliaison@servicesaustralia.gov.au. 

Date: 11 November 2025

Scheduled maintenance to the Health Systems Developer Portal and Developer Testing Support System

Services Australia advises that scheduled maintenance will be performed on the Health Systems Developer Portal (the portal) and Developer Testing Support System (DTSS) from Thursday 20 November 2025 to Friday 21 November 2025.

The portal and DTSS will be unavailable from 5:00 pm Thursday 20 November through to 5:00 pm Friday 21 November 2025 (AEDT).

We apologise for any inconvenience this may cause.

Should you have any queries regarding this advice, please contact the Developer Liaison team at developerliaison@servicesaustralia.gov.au. 

Date: 3 November 2025

Scheduled maintenance to production environment – November 2025 

As previously advised, Services Australia will be performing scheduled maintenance on Medicare production systems over a series of weekends in November. 

An outage of approximately 30 minutes will occur between 00:00 and 01:00 (AEDT) on the following dates:

• Sunday 9 November 2025
• Sunday 23 November 2025
• Sunday 30 November 2025.

This will impact the following systems:

• Healthcare Identifiers (HI) Service. The My Health Record system may be impacted as a result.
• Australian Immunisation Register (AIR)
• Medicare Easyclaim
• Medicare Online and ECLIPSE
• Private Health Insurance Rebate
• PBS Online
• PBS Authorities
• PRODA.

PBS Online developers note:

For concession claims, pharmacists can:

• dispense the prescription as a General prescription and issue a receipt for reimbursement from Services Australia, or
• delay dispensing the prescription until PBS Online is operating.

We will not pay ineligible claims. Patients will need to provide their concessional status when seeking a refund from Services Australia.

We apologise for any inconvenience this may cause.

Please email developerliaison@servicesaustralia.gov.au if you have any questions about this advice.

Date: 3 November 2025

Reminder to test – SHA-2 Signing certificate

The current SHA-1 Medicare PKI signing certificate used to sign outbound messages from the Healthcare Identifiers (HI) Service expires in July 2026. We’re renewing this as a SHA-2 PKI signing certificate. 

What you need to know:

The SHA-2 signing certificate has been deployed into the HI Service vendor (test) environment and is now available for testing. 

The SHA-2 signing certificate will be deployed into the production HI Service on 23 March 2026.

If your software isn’t able to work with the new signing certificate, your customers will not be able to connect to digital health infrastructure after 23 March 2026.

What you need to do:

Test your existing software with the SHA-2 signing certificate in the vendor (test) environment before 26 November 2025 and make any necessary changes.

If you have any technical enquiries, email the Online Technical Support Helpdesk – pki@servicesaustralia.gov.au.

Date: 3 November 2025

Scheduled outage to vendor environment – 6 November 2025

Services Australia advises that due to scheduled maintenance, there will be an outage to the vendor environment between approximately 8.00pm-10.00pm on Thursday 6 November 2025 (AEDT).

The Health Systems Developer Portal and Developer Testing Support System will be unavailable during this period.

We apologise for any inconvenience this may cause.

Should you have any questions about this advice please contact the Developer Liaison team at developerliaison@servicesaustralia.gov.au.

Date: 29 October 2025

Scheduled maintenance to production environment – November 2025

Services Australia advises that scheduled maintenance will be performed on Medicare production systems over a series of weekends in November. 

An outage of approximately 30 minutes will occur between 00:00 and 01:00 (AEDT) on the following dates:

• Sunday 9 November 2025
• Sunday 23 November 2025
• Sunday 30 November 2025

This will impact the following systems:

• Healthcare Identifiers (HI) Service. The My Health Record system may be impacted as a result.
• Australian Immunisation Register (AIR)
• Medicare Easyclaim
• Medicare Online and ECLIPSE
• Private Health Insurance Rebate
• PBS Online
• PBS Authorities
• PRODA

PBS Online developers note:

For concession claims, pharmacists can:

• dispense the prescription as a General prescription and issue a receipt for reimbursement from Services Australia, or
• delay dispensing the prescription until PBS Online is operating.

We will not pay ineligible claims. Patients will need to provide their concessional status when seeking a refund from Services Australia.

We apologise for any inconvenience this may cause.

Please email developerliaison@servicesaustralia.gov.au if you have any questions about this advice.

Date: 23 October 2025

CANCELLED - Scheduled maintenance to Healthcare Identifier (HI) Service – Production environment

Please be advised that the outage planned for this Saturday 18 October 2025 has been postponed.

As a result, there will be no impact on the Healthcare Identifier Service in the production environment.

Apologies for any inconvenience this late notice may have caused.

Date: 17 October 2025

Scheduled maintenance to Healthcare Identifier (HI) Service – Production environment

Services Australia advises that maintenance will be performed on the Healthcare Identifier (HI) Service production environment between midnight and 12:30 am on Saturday 18 October 2025 (AEDT).

The HI Service will be unavailable during this timeframe.

We apologise for any inconvenience this may cause.

Should you have any questions about this advice, please contact the Developer Liaison team at developerliaison@servicesaustralia.gov.au.

Date: 14 October 2025

Public Holiday – Online Technical Support availability

Services Australia advises that the Software Vendor Technical Support (SVTS), Product Integration and Developer Liaison teams will be unavailable on the upcoming Labour Day Public Holiday (ACT, NSW, SA) and King’s birthday public holiday (QLD) on Monday 6 October 2025.

The SVTS Helpdesk phone number 1300 550 115 will be diverted to the on-call number for critical production issues for ECLIPSE and Easyclaim only.

The vendor (test) environment will be available but unsupported during this public holiday. Any technical issues that arise will be investigated the next business day.

Should you have any queries regarding this advice please contact the Developer Liaison team at developerliaison@servicesaustralia.gov.au.

Date: 30 September 2025

Invitation to test – SHA-2 signing certificate renewal

The current SHA-1 Medicare PKI signing certificate used to sign outbound messages from the Healthcare Identifiers (HI) Service expires in July 2026. We’re renewing this as a SHA-2 PKI signing certificate. 

What you need to know: 

The SHA-2 signing certificate has been deployed into the HI Service vendor (test) environment and is now available for testing. 

The SHA-2 signing certificate will be deployed into the production HI Service on 23 March 2026.

If your software doesn’t work with the new signing certificate, your customers won’t be able to connect to digital health infrastructure after 23 March 2026. 

What you need to do: 

Test your existing software with the SHA-2 signing certificate in the vendor (test) environment before 26 November 2025 and make any necessary changes. 

If you have any technical enquiries, email the Online Technical Support Helpdesk – pki@servicesaustralia.gov.au. 

Date: 16 September 2025

Scheduled maintenance impacting Health Systems Developer Portal and Developer Testing Support System

Services Australia advises that scheduled maintenance will be performed on the Health Systems Developer Portal and Developer Testing Support System between approximately 5:00pm Friday 19 September and 6:00am Sunday 21 September (AEST). 

TheHealth Systems Developer Portal and Developer Testing Support System will be unavailable during this period. 

We apologise for any inconvenience this may cause. 

Should you have any queries regarding this advice, please contact the Developer Liaison team at developerliaison@servicesaustralia.gov.au.

Date: 16 September 2025

My Health Record SVT upgrade from 5 September 2025

The My Health Record Software Vendor Test (SVT) environment will be upgraded between 5:00 pm Friday 5 September and 8:00 am Monday 8 September (AEST). The SVT environment will be unavailable during this window.

The release notes cover details of the changes. (PDF 172KB)

We recommend that vendors perform connectivity testing in SVT post go-live.

Contact DEVELOPERLIAISON@servicesaustralia.gov.au for further advice about this message, if necessary.

For technical support please contact healthapigatewaysvt@deloitte.com.au

Date: 27 August 2025

My Health Record production upgrade on 20th August 2025

The My Health Record System will be upgraded on 20th August 2025.

As a part of the upgrade, patches will be deployed to maintain the security posture of the My Health Record system. There is a risk that these patches may impact how vendors interact with the My Health Record system.

During the upgrade, all functionality of the My Health Record system, including connecting mobile applications, will be available.

If a consumer or healthcare provider needs assistance, they can call the help line on 1800 723 471 (available 24 hours, 7 days a week).

Contact developerliasion@servicesaustralia.gov.au for further advice about this message if necessary.

For technical support please contact myhealthrecord.otshelpdesk@servicesaustralia.gov.au

Date: 11 August 2025

Scheduled maintenance to the production environment – 15 & 16 August 2025

Services Australia advises that system maintenance will be performed on the production environment gateway between 8:00pm on Friday 15 August and 6:00am on Saturday 16 August (AEST).

No outage is expected, however some minor performance degradation maybe observed during the maintenance window to the following programs and services:

• Medicare Online
• ECLIPSE
• Easyclaim
• Healthcare Identifiers Service

Should you have any queries regarding this advice, please contact the Developer Liaison team at developerliaison@servicesaustralia.gov.au. 

Date: 11 August 2025

My Health Record SVT Environment - Planned infrastructure maintenance 

The My Health Record System Operator advises that there will be a planned infrastructure maintenance to the My Health Record Software Vendor Test (SVT) environment between 18:00 and 23:00 on Monday 4 August 2025 (AEST). 

The SVT environment will be available during this time. However, there will be an outage of up to 15 minutes during this period. 

The System Operator apologies for any inconvenience this may cause. 

For technical support please contact cyber_nss_adha@dxc.com. 

Date: 1 August 2025

Scheduled outage to the Vendor environment – 12 August 2025 

Services Australia advises that due to scheduled maintenance, there will be an outage to the vendor environment between approximately 8:00 pm and 10:00 pm (AEST) on Tuesday 12 August 2025. 

The vendor environment will be unavailable during this period. 

The Health Systems Developer Portal, Developer Testing Support System and PRODA vendor environment will be unavailable during this period.  

We apologise for any inconvenience this may cause. 

Should you have any questions about this advice please contact the Developer Liaison team at developerliaison@servicesaustralia.gov.au.

Date: 1 August 2025

My Health Record SVT Environment – Planned Infrastructure maintenance

Date: 21 July 2025

The My Health Record System Operator advises that there will be a planned infrastructure maintenance to the My Health Record Software Vendor Test (SVT) environment between 5:30 PM to 11:00 PM on Monday, 21st July (AEST).

The SVT environment will be available during this time however there may be brief interruptions to the services within the specified change window.

The System Operator apologies for any inconvenience this may cause.

For technical support please contact cyber_nss_adha@dxc.com. 

My Health Record system Software Vendor Test (SVT) environment - Planned maintenance

Date: 16 July 2025

The My Health Record System Operator advises the planned maintenance to the My Health Record system Software Vendor Test (SVT) environment on Wednesday, 16 July from 5:00 PM – 9:00 PM (AEST) is no longer required and will not proceed. The SVT environment will remain available.

No testing will be required as the maintenance activity has been cancelled.

The System Operator apologises for any confusion.

Contact developerliaison@servicesaustralia.gov.au for further advice about this message if necessary.

For technical support please contact healthAPIGatewaySVT@deloitte.com.au.

Business continuity testing

Date: 14 July 2025

The Australian Digital Health Agency is committed to maintaining secure and robust digital systems. We will be conducting an out of hours test in the production environment of the API Gateway to ensure our disaster recovery plans are current and effective.  

API Gateway services will have intermittent service on Thursday 17 July from 12:00 am to 5:00 am (AEST).

This means that transactions may fail during test. You will need to assess your log files to confirm retries have been completed after the test window.  

We apologise for any inconvenience this may cause. 

For any questions, please contact: help@digitalhealth.gov.au   

My Health Record SVT Environment – Planned Upgrade

Date: 27 June 2025

The My Health Record System Operator advises that there will be a planned maintenance to the Health API Gateway Software Vendor Test (SVT) environment from Monday 30 June 6:00 pm to Wednesday 2 July 6:00 pm (AEST).

There may be service interruptions to the SVT environment between 6:00 pm and 10:00 pm on Monday 30 June. The planned outage window is outside the advertised available hours for the SVT environment. 

The System Operator apologies for any inconvenience this will cause.

Contact developerliasion@servicesaustralia.gov.au for further advice about this message if necessary.

For technical support please contact healthAPIGatewaySVT@deloitte.com.au.

My Health Record Production Environment - Planned Upgrade

Date: 20 June 2025

The My Health Record System Operator advises that there will be a planned upgrade activity performed on the API Gateway in the Production environment between 22:00 24/06/2025 to 02:00 on 25/06/2025 (AEST). 

The production environment will be available during this time however, there may be a degradation of up to 15 minutes during this period.

The System Operator apologises for any inconvenience this may cause.

Contact developerliaison@servicesaustralia.gov.au for further advice about this message if necessary.

For technical support please contact myhealthrecord.otshelpdesk@servicesaustralia.gov.au.

My Health Record SVT Environment – Planned Maintenance 

Date: 13 June 2025

The My Health Record System Operator advises there will be planned maintenance to the My Health Record system Software Vendor Test (SVT) environment on Tuesday, 17 June from 5:30 PM – 8:30 PM (AEST). There may be some service interruptions to the SVT environment during this time.

This environment upgrade is outside of the advertised available hours for the SVT environment.
The System Operator apologises for any inconvenience this may cause.

Contact developerliaison@servicesaustralia.gov.au for further advice about this message if necessary.

For technical support please contact healthAPIGatewaySVT@deloitte.com.au.

My Health Record Production Environment - Planned Upgrade 

Date: 13 June 2025

The My Health Record System Operator advises that there will be a planned upgrade activity performed on the API Gateway in the Production environment between 17:30 on 16/06/2025 to 23:00 on 16/06/2025 (AEST).

The production environment will be available during this time. However, there may be a degradation of up to 15 minutes during this period.

The System Operator apologises for any inconvenience this may cause.

Contact developerliaison@servicesaustralia.gov.au for further advice about this message if necessary.

For technical support please contact myhealthrecord.otshelpdesk@servicesaustralia.gov.au.

King’s Birthday public holiday – 9 June 2025 

Date: 3 June 2025

Please be advised that the Software Vendor Technical Support, Product Integration and Developer Liaison teams will be unavailable on Monday 9 June 2025 due to the King’s Birthday public holiday. The Software Vendor Technical Support phone number, 1300 550 115, will be diverted to the on-call number for critical production issues only.

The vendor environment will be available but unsupported. Any technical issues that arise will be investigated the next business day.

Should you have any queries regarding this advice please contact the Developer Liaison team at developerliaison@servicesaustralia.gov.au.

System update 

Date: 3 June 2025

We’ve scheduled a Services Australia – system update for Saturday 7 June 2025, 20:00 to Sunday 8 June 2025, 04:00 AEST.  

What you need to know: 

Your customers can still request a new NASH PKI certificate, however they may receive a delayed response to their request during the change window. 

No other NASH PKI certificate functions will be affected during this time.

Scheduled outage to vendor environment – 12 June 2025 

Date: 29 May 2025

Services Australia advises that due to scheduled maintenance, there will be an outage to the vendor environment between approximately 8.00pm-10.00pm (AEST) on Thursday 12 June 2025. 

The vendor environment will be unavailable during this period.   

The Health Systems Developer Portal, Developer Testing Support System and PRODA vendor environment will be unavailable during this period.   

We apologise for any inconvenience this may cause. 

Should you have any questions about this advice please contact the Developer Liaison team at developerliaison@servicesaustralia.gov.au.

Scheduled outage to vendor environment – 29 May 2025

Date: 23 May 2025

Services Australia advises that due to scheduled maintenance, there will be an outage to the vendor environment between approximately 8.00pm-10.00pm (AEST) on Thursday 29 May 2025.

• The vendor environment will be unavailable during this period.
• The Health Systems Developer Portal, Developer Testing Support System and PRODA vendor environment will be unavailable during this period.  

We apologise for any inconvenience this may cause.

Should you have any questions about this advice please contact the Developer Liaison team at developerliaison@servicesaustralia.gov.au.

Reconciliation Day Public Holiday – OTS and Developer Liaison availability

Date: 20 May 2025

Services Australia advises that there will be a change in the availability of the Developer Liaison and Online Technical Support (OTS) teams on the upcoming Reconciliation Day Public Holiday on Monday 2 June 2025.

The OTS Helpdesk will be available during business hours: 08:30 – 17:00 (AEST).The Developer Liaison and OTS Product Integration teams will not be available.

Registration reminder for Services Australia’s May Software Developer Inform

Don’t miss Service Australia’s Quarterly Software Developer Information Session.

DATE: 20 May 2025

TIME: 1 pm to 2:30 pm (AEST)

ACTION: Please register your attendance via the registration link here 

KEY TOPICS: 

• Authentication – NASH replacement and future state of health­
• MyMedicare
• AIR
• Aged Care
• Q&A session.

These information sessions will discuss upcoming programs of work with changes that will impact health and aged care software developers including a Q&A session. 

Confirmed topics will be provided with an invite prior to the webinar for those who have registered.

We look forward to seeing you there.

Gateway SSL TLS Certificate Renewal – vendor (test) environment 

Date: 17 April 2025

We wish to advise that the Services Australia server side SSL certificates for the vendor (test) environment (developerliaison@servicesaustralia.gov.au

OTS and SVT environment availability for Easter & Anzac Day 2025

Please be advised of the following arrangements for the Online Technical Support (OTS) teams, the Health Systems Developer Portal (portal) and Developer Testing Support System (DTSS), and the Software Vendor Test (SVT) environment during the Easter and ANZAC Day 2025.

OTS teams

The Developer Liaison, Product Integration and Software Vendor Technical Support teams will be unavailable as of COB Thursday 17th April to Monday 21 April and Friday 25 April 2025. The OTS Support Desk phone number 1300 550 115 will be diverted to the on-call number for critical production issues only.

Portal and DTSS

The Portal and DTSS will be available but unsupported from 18 April to 21 April and 25 April 2025 (inclusive). Any technical issues that arise will be investigated the next business day.

SVT Environment 

Please refer to the table below:

Should you have any queries regarding this advice please contact the Developer Liaison team at developerliaison@servicesaustralia.gov.au. 

Developer Liaison and Online Technical Support would like to take this opportunity to wish you all a happy and safe Easter period. 

Scheduled outage to vendor environment – 8 April 2025

Date: 4 April 2025

Services Australia advises that due to scheduled maintenance, there will be an outage to the vendor environment between approximately 5.30pm-7.30pm (AEST) on Tuesday 8 April 2025.

The Health Systems Developer Portal, Developer Testing Support System and PRODA vendor environment will be unavailable during this period. 

We apologise for any inconvenience this may cause. 

Should you have any questions about this advice please contact the Developer Liaison team at developerliaison@servicesaustralia.gov.au.

Gateway SSL TLS Certificate Renewal on 27 March 2025 - PRODA vendor environment 

Date: 26 March 2025

Services Australia advises that the SSL/TLS certificate will shortly be renewed in the PRODA vendor test environment. The current SSL certificate for the URL test.5.rsp.humanservices.gov.au is set to expire on13 April 2025. As part of this change, the certificate will be renewed on Thursday 27 March at 8:00pm (AEDT) on the Gateway F5 load balancers.

Action required

• Review your system to determine if your trust stores need to be updated with the new root or intermediate certificates associated with the new TLS chain.
• If your system does not automatically trust the new issuing Certificate Authority, you may need to manually add the certificate to your trust store, especially if you’re using custom trust stores or certificate pinning.
• We recommend performing a connectivity check from 8pm onwards following the certificate renewal to confirm continued access.

Should you have any questions regarding this advice, email developerliaison@servicesaustralia.gov.au.

Scheduled maintenance to vendor/test environment – 17 March 2025 

Date: 17 March 2025

Services Australia advises that scheduled maintenance will be undertaken on the vendor/test environment between approximately 10:00am and 12:00 noon on Monday 17 March 2025 (AEDT). 

The vendor environment will be available throughout this time however users may experience a short degradation of service throughout this maintenance window. 

Should you have any questions about this advice please contact the Developer Liaison team at developerliaison@servicesaustralia.gov.au.

Canberra Day Public Holiday – OTS and Developer Liaison availability

Date: 3 March 2025

Services Australia advises that there will be a change in the availability of the Developer Liaison and Online Technical Support (OTS) teams over the upcoming Canberra Day public holiday on Monday 10 March 2025.

The OTS Helpdesk will be available during business hours: 08:30 – 17:00 (AEDT).

The Developer Liaison and OTS Product Integration teams will not be available.

Should you have any queries regarding this advice please contact the Developer Liaison team at developerliaison@servicesaustralia.gov.au. 

Healthcare Identifiers (HI) Service updates to SVT functionality - Search IHI Retired Status will once again return an informational message if a unique match is found (in SVT) 

Date: 14 February 2025

Effective 14 February 2025, the informational message functionality will be turned back on when Search IHI results in a retired status.

Services Australia has provided advice to you on 24 September 24, 16 October 24, 15 January 25 and 11 February 25 in relation to updates to Healthcare Identifiers (HI) Service.

These changes included:

• using mobile number or email address to search for an IHI,
• updating additional consumer personal details (mobile number, email address, alternate names and date of birth),
• Search IHI - IRN will be mandatory when a Medicare Card is used as the search criteria for an IHI.
• Search IHI - Retired Status will be returned with an informational message if a unique match is found for a consumer with that status. In addition to the informational message, if the HI Service finds a match to the IHI record with a ‘Retired’ status, the HI Service will return informational message (#02270) with the IHI details depending on configuration.

Supplementing our Health Systems Developer Portal communications, we invited you to participate in two separate surveys to utilise these enhancements to the HI Service and requested you provide feedback specific to your product before 28 February 2025 on the last two above enhancements.

Most recently on 11 February 2025 we advised that we had:

• reverted the ‘IRN will be mandatory rule’ in the HI Service vendor test environment (SVT) meaning that Search IHI - IRN will once again be optional when a Medicare Card is used as the search criteria for an IHI.
• reinstated the Search IHI Retired Status error: (ERROR) This IHI record has a ‘Retired’ IHI status and cannot be retrieved via this channel.

In that communication we provided advice that “These changes will not progress to production”. We would like to clarify that this referred to there being no requirement to regress the changes indicated in production environment as these had not been introduced into the production environment.

Services Australia now wishes to advise that the 8 February 2025 change inadvertently turned off the functionality for Search IHI Retired Status in the SVT environment, meaning that we reinstated the error message to be returned when a Retired record was detected during Search IHI. This an oversight on our behalf and we do apologise for any inconvenience.

As this was in error, the functionality for Search IHI Retired status will be turned back on effective Friday 14th February 2025 until the end of the survey period 28 February 2025.

• Search IHI - Retired Status will be returned with an informational message if a unique match is found for a consumer with that status.
  • In addition to the informational message, if the HI Service finds a match to the IHI record with a ‘Retired’ status, the HI Service will return informational message (#02270) with the IHI details depending on configuration.

With regards to the two Search IHI two changes there is no decision to deploy the functionality into the production environment. This decision will be made following an interagency review of the feedback you have supplied through the survey. If this changes, conformance and a transition plan will be advised accordingly. At this stage:

• Medicare IRN will remain optional.
• Search IHI will continue to return a Retired Status error: (ERROR) This IHI record has a ‘Retired’ IHI status and cannot be retrieved via this channel.

The HI Service licensed material will be updated in due course to reflect this change.

Healthcare Identifiers (HI) Service updates to functionality - IRN will no longer be mandatory and Search IHI Retired Status will once again return an error

Date: 11 February 2025

Services Australia has reverted the ‘IRN will be mandatory rule’ in the HI Service vendor test environment (SVT).

Search IHI - IRN will once again be optional when a Medicare Card is used as the search criteria for an IHI.

Further, Search IHI Retired Status will once again return an error: (ERROR) This IHI record has a ‘Retired’ IHI status and cannot be retrieved via this channel.

These changes were implemented on Saturday 8 February 2025. These changes will not progress to production.

The HI Service licensed material will be updated in due course to reflect this change.

My Health Record SVT Environment - Planned Upgrade

Date: 7 February 2025

The My Health Record System Operator advises that there will be a planned upgrade activity performed on the API Gateway in the SVT environment between 6:00pm Tuesday 11th February to 11:59pm 13th February (AEDT). The SVT environment will be available during this time however, there may be an outage of up to 90 minutes during this period.

The System Operator apologises for any inconvenience this may cause.

Contact developerliaison@servicesaustralia.gov.au for further advice about this message if necessary.

For technical support please contact healthAPIGatewaySVT@deloitte.com.au. 

Scheduled maintenance to the Health Systems Developer Portal and Developer Testing Support System

Date: 23 January 2025

Services Australia advises that due to scheduled maintenance, the Health Systems Developer Portal and Developer Testing Support System will be unavailable between approximately 8:00pm 8 February 2025 and 4:00am 9 February 2025 (AEDT).

We apologise for any inconvenience this may cause.

Should you have any questions about this advice please contact the Developer Liaison team at developerliaison@servicesaustralia.gov.au .

Online Technical Support (OTS) and Software Vendor Test (SVT) environment availability for Australia Day - Holiday

Date: 23 January 2025 

Please be advised that the Software Vendor Technical Support, Product Integration and Developer Liaison teams will be unavailable on Monday 27 January 2025 due to the Australia Day public holiday. The Software Vendor Technical Support phone number, 1300 550 115, will be diverted to the on-call number for critical production issues only.

The vendor environment will be available but unsupported. Any technical issues that arise will be investigated the next business day.

Should you have any queries regarding this advice please contact the Developer Liaison team at developerliaison@servicesaustralia.gov.au.

Scheduled outage to vendor environment – 22 January 2025 

Date: 22 January 2025 

Services Australia advises that due to scheduled maintenance, there will be an outage to the vendor environment between approximately 8.00pm-10.00pm (AEDT) on Wednesday 22 January 2025.

This will affect PRODA, Medicare, ECLIPSE, Australian Immunisation Register, Aged Care, PBS Online and HI Services in the vendor environment.

The Health Systems Developer Portal and Developer Testing Support System will be unavailable during this period. 

We apologise for any inconvenience this may cause.

Should you have any questions about this advice please contact the Developer Liaison team at developerliaison@servicesaustralia.gov.au.

Action required: Feedback Survey for Healthcare Identifiers (HI) Service updates to functionality 

Date: 15 January 2025 

Services Australia has introduced changes to the HI Service to support the improvement of match rates for Individual Healthcare Identifiers (IHI). These two changes have not been turned on in production but have been available in the HI Service vendor test environment (SVT) from 23 November 2024. 

The changes include:

• Search IHI - IRN will be mandatory when a Medicare Card is used as the search criteria for an IHI.
• Search IHI - Retired Status will be returned with an informational message if a unique match is found for a consumer with that status.
  • In addition to the informational message, if the HI Service finds a match to the IHI record with a ‘Retired’ status, the HI Service will return informational message (#02270) with the IHI details depending on configuration. 

To ensure minimal impact for software developers and their customers prior to implementation, we are inviting developers to test in SVT and complete the short survey with any impacts. Once any issues or concerns have been received about the changes, Services Australia and the Australian Digital Health Agency will work with industry to determine the most appropriate time to implement these changes in the production environment. 

Software developers are encouraged to utilise these enhancements to the HI Service and requested to provide feedback specific to your product before 28 February 2025 through the survey link. 

Planned maintenance to the My Health Record system Software Vendor Test (SVT) environment 

Date: 8 January 2025 

The My Health Record System Operator advises there will be planned maintenance to the My Health Record system Software Vendor Test (SVT) environment on Wednesday, 22 January 2025 from 5:00 PM – 9:00 PM (AEDT). The SVT environment will be unavailable for a small portion of this window to deployment patches to address security vulnerabilities that needs to be addressed within 48 hours.

As part of this maintenance, patches will be deployed to the Oracle HTTP Server to maintain the security posture of the MHR system. The patch release notes from Oracle do not suggest that there will be any impact to vendors, however there is still a risk that these patches may impact how vendors interact with the My Health Record system. Therefore, it is recommended that vendors perform connectivity testing in SVT on Thursday, 23 January 2025 by 2 PM (AEDT).

This environment upgrade is outside of the advertised available hours for the SVT environment. The System Operator apologies for any inconvenience this will cause.

Contact developerliaison@servicesaustralia.gov.au for further advice about this message if necessary. For technical support please contact healthAPIGatewaySVT@deloitte.com.au.

SHA-2 OCA renewal release 

Date: 8 January 2025

We’ve scheduled the Secure Hash Algorithm (SHA)-2 Organisation Certificate Authority (OCA) renewal release for 18 January 2025, which will run for approximately 24-48 hours. 

What you need to know

In October 2026, the SHA-2 OCA used to issue NASH SHA-2 PKI certificates will expire.

• We’re renewing the SHA-2 OCA and will be deploying it in the production environment 18 January 2025.
• A test NASH SHA-2 PKI certificate has been made available in the vendor test environment to provide all software vendors the opportunity to undertake compatibility testing.
• All software must support NASH SHA-2 PKI certificates issued by both the expiring and the new SHA-2 OCA.
• Software vendors are not required to undertake a new Notice of Connection test.

NASH chain of trust rollout

From 18 January 2025, an updated chain of trust will be bundled with all NASH SHA-2 PKI certificates issued. This bundle will include both the old and the new SHA-2 OCA certificates. Most software will automatically install the new chain of trust when installing a new NASH SHA-2 PKI certificate.

For software systems that don’t automatically install the chain of trust from the NASH SHA-2 PKI certificate bundle, we recommend manually rolling out the chain of trust to your sites. From 18 January 2025, the updated chain of trust will be available as a separate download on the Certificates Australia website www.certificates-australia.com.au. Due to technical constraints, we’re unable to provide the updated chain of trust prior to commencing production use of the new OCA.

We’ll send our next update on 17 January 2025.

Decommissioning of Transport Layer Security (TLS) versions 1.0 and 1.1 in production environment

Date: 8 January 2025 

The Australian Digital Health Agency will be decommissioning the Transport Layer Security (TLS) versions 1.0 and 1.1 from 30 March 2025. After this date, any attempts to connect using these versions will be declined.

What is changing 

Communications to and from My Health Record will no longer be possible with TLS versions 1.0 and 1.1.

Currently, TLS version 1.2 is approved for systems connecting to the My Health Record system, and earlier versions must be disabled as soon as practical, support for TLS v1.0 and v1.1 will also be removed following the 30 March 2025 cut off.

This requirement is detailed in the Security Requirements for  My Health Record Connecting Systems - Security Conformance Profile v1.0 (Document ID: DH-3981:2024). 

Required Actions 

For anyone using versions lower than TLS v1.2 the following actions are required:

• Updating software used with My Health Record.
• Changing configuration settings to enable TLS v1.2 and optionally TLS v1.3 and disable TLS v1.0 and/or TLS v1.1.
• Making infrastructure changes to IT systems.
• Taking additional actions by your customers.

Additional support

Please contact the Agency if you need documentation or instructions to assist users of your software on how to remove or disable TLS v1.0/1.1 and use or update to TLS v1.2.

If you have any questions or require more information about this notice, please email tlscompliance@digitalhealth.gov.au

Services Australia advice: Online Technical Support (OTS) and Software Vendor Test (SVT) environment availability for Christmas and New Year 2024/2025 

Date: 6 December, 2024

Please be advised of the following arrangements for the Online Technical Support (OTS) teams, the Software Vendor Test (SVT) environment, the Health Systems Developer Portal (the portal) and the Developer Testing Support System (DTSS) during the Christmas and New Year period:

OTS teams

The Product Integration, Technical Support Desk and Developer Liaison teams will be unavailable as of COB Monday 23 December 2024 and will return Thursday 2 January 2025.

The OTS Support Desk phone number 1300 550 115 will be diverted to the on-call number for critical production issues only.

SVT environment, portal and DTSS

Please refer to the table below:

Any technical issues that arise in the SVT, portal or DTSS will be addressed from Thursday 2 January 2025.

Should you have any queries regarding this advice please contact the Developer Liaison team at developerliaison@servicesaustralia.gov.au.

Online Technical Support would like to take this opportunity to wish you and your family all the best for this holiday season!

Services Australia advice: Scheduled outage to vendor environment – 26 November 2024

Date: 21 November, 2024

Services Australia advises that due to scheduled maintenance, there will be an outage to the vendor environment between approximately 8.00pm-10.00pm on Tuesday 26 November 2024 (AEDT).

The Health Systems Developer Portal, Developer Testing Support System and PRODA vendor environment will be unavailable during this period. 

We apologise for any inconvenience this may cause.

Should you have any questions about this advice please contact the Developer Liaison team at developerliaison@servicesaustralia.gov.au.

Services Australia advice: HI Service updates to functionality

Date: 22 November, 2024

From 22 November 2024, the following changes will be available in the HI Service vendor environment.

• Search IHI - IRN will be mandatory for a Medicare Card Search.
• Search IHI - Retired Status will be returned with an informational message if a unique match is found for a consumer with that status. In addition to the informational message, if the HI Service finds a match to the IHI record with a ‘Retired’ status, the HI Service will return informational message (#02270) with the IHI details depending on the configuration.

Software developers are encouraged to utilise these enhancements to the HI Service, providing feedback specific to your product before 31 January 2025 through the below survey.

Link: Software developer information session feedback survey

Services Australia advice: SHA-2 OCA renewal release

Date: 24 October, 2024

We’ve scheduled the Secure Hash Algorithm (SHA)-2 Organisation Certificate Authority (OCA) renewal release for 2 November 2024, which will run for approximately 24-48 hours. 

To ensure you have a smooth transition, you need to complete your compatibility testing by 1 November 2024 prior to the release.

What you need to know

In October 2026, the SHA-2 OCA used to issue NASH SHA-2 PKI certificates will expire.

• We’re renewing the SHA-2 OCA and will be deploying it in the production environment 2 November 2024.
• A test NASH SHA-2 PKI certificate has been made available in the vendor test environment to provide all software vendors the opportunity to undertake compatibility testing.
• All software must support NASH SHA-2 PKI certificates issued by both the expiring and the new SHA-2 OCA.
• Software vendors are not required to undertake a new Notice of Connection test.

NASH chain of trust rollout

From 2 November 2024, an updated chain of trust will be bundled with all NASH SHA-2 PKI certificates issued. This bundle will include both the old and the new SHA-2 OCA certificates. Most software will automatically install the new chain of trust when installing a new NASH SHA-2 PKI certificate.

For software systems that don’t automatically install the chain of trust from the NASH SHA-2 PKI certificate bundle, we recommend manually rolling out the chain of trust to your sites. From 2 November 2024, the updated chain of trust will be available as a separate download on the Certificates Australia website www.certificates-australia.com.au. Due to technical constraints, we’re unable to provide the updated chain of trust prior to commencing production use of the new OCA.

We’ll send our next update on 1 November 2024.

Services Australia advice: HI Service licensed material updates

Date: 16 October, 2024

On 1 June 2024, the Healthcare Identifier (HI) Service enhanced the functionality of Search IHI and Update IHI web services.

The WSDLs have now been updated and are available for download from the Healthcare Identifiers Service tile in the Health Systems Developer Portal.

Additionally, further changes have been made to the HI Service - Services Catalogue.

The additional changes can be found in Appendix 4 – B2B Authentication Requirements by Role

Services Australia advice: HI Service licensed material updates 

Date: 24 September, 2024

On 1 June 2024, the Healthcare Identifier (HI) Service enhanced the functionality of Search IHI and Update IHI web services. 

• Search IHI web services (TECH.SIS.HI.06, 12 & 30) were updated to include search by Mobile Number or Email Address.
• Update IHI web service (TECH.SIS.HI.05) was updated to include Update IHI for Additional Name, Alternate Date of Birth and Electronic Communications.

The following HI Service guides were updated as part of the June release:

• HI Service- Change Guide 
• HI Service - Developers Guide
• HI Service - IHI Searching Guide
• HI Service - Services Catalogue

In September 2024,  a change was made to a country code. 

• TECH.SIS.HI.02 was updated to reflect the change of country code 4202 from Gaza Strip and West Bank to Occupied Palestinian Territories.
• The HI Service Change Guide was also updated.

HI Service software developers do not need to make changes to their products as a result of these updates. There is no requirement to undertake NOC or conformance testing as a result of these updates.

Please access the HI Services licensed material via the Health Systems Developer Portal for more information.

When logging in to the Services Australia portal on or after Sunday 12 May 2024, all users will be required to:

All portal users will be required to accept the Terms and Conditions for use of the Portal when logging in to the portal for the first time on or after Sunday 12 May 2024. If your organisation details are not displayed when logging in to the portal for the first time on or after Sunday 12 May 2024, logging out and logging back in again should resolve this issue.

When logging in to the portal on or after Sunday 12 May 2024, all users will be required to:

• Reset their password using the ‘Forgot Password’ link. 

• Accept the Terms and Conditions for use of the Portal.

If your organisation details are not displayed when logging in to the portal for the first time on or after Sunday 12 May 2024, logging out and logging back in again should resolve this issue.

We apologise for any inconvenience this may cause.

Should you have any questions about this advice please contact the Developer Liaison team at developerliaison@servicesaustralia.gov.au.