Contact us

Software Developers

Phone: 1300 901 001
Email: help@digitalhealth.gov.au  
or contact us via the: Agency contact form

The Agency can assist with the following: 

• Electronic prescribing development support
• Vendor development support
• Healthcare Identifier Conformance testing 
• My Health Record developer resources
• Production access to the My Health Record system
• My Health Record System Operator enquiries
• Other digital health system enquiries

National Clinical Terminology Service (NCTS)

Contact the Agency Help Centre for assistance with:

• General training and education on clinical terminologies.
• Accessing clinical terminologies and related tools.
• Technical support.
• Reporting errors or issues.
• Other requests

Email: help@digitalhealth.gov.au 
Call: 1300 901 001
8am – 5pm (AEST/AEDT), Monday – Friday

Services Australia

Developer support: developerliaison@servicesaustralia.gov.au

Services Australia can assist developers with the following: 

• Test and production certificates
• Vendor support helpdesk for HI and My Health Record
• HI Service test (HI SVT) and production  
• HI Notice of Connection (NOC) tests  

Healthcare organisation support: eBusiness Service Centre Phone: 1800 700 199

Services Australia can assist healthcare organisations with the following: 

• Registration and support for healthcare organisations and providers 

Consumers and healthcare providers

Contact MyGov - https://my.gov.au/en/about/help/contact

Contact Medicare - https://www.servicesaustralia.gov.au/contact-medicare