HI Service error message review - Request for feedback

Services Australia is undertaking a review of the error and informational messages returned through HI Service transactions.

This work originated from analysis undertaken as part of the preparation activities for the HI Service uplift to the FHIR standard and subsequent review of the existing HI Service error message catalogue. The review identified opportunities to simplify messaging, improve consistency, reduce duplication, and better align messages with user and software developer needs. The review also highlighted that many software products already interpret, supplement or replace HI Service messages before presenting them to end users. 

Importantly, this review is focused on improving the usability and effectiveness of HI Service messaging. It is not intended to change the core purpose of the HI Service or reduce the quality of information available to healthcare providers

Why are we consulting?

The review identified several potential approaches for the future management of HI Service error messages. Each approach presents different benefits, implementation considerations and impacts for software developers, healthcare providers and the broader digital health ecosystem.

At this stage:

• No decisions have been made.
• No preferred option has been selected.
• We are seeking feedback to better understand how HI Service messages are currently used and the potential impacts of future changes.
• Feedback received through this consultation will help inform future considerations and ensure any changes support both software developers and healthcare providers.

We are particularly interested in understanding:

• How software products currently use HI Service error messages and codes.
• The impacts of different future-state approaches.
• Potential risks, implementation considerations and dependencies.
• Which approach would best support developers and end users.
• Opportunities to improve the overall user experience.

The survey will close on Friday 9 October 2026 and will take approximately 5-10 minutes to complete. Access the survey here.

(For more information refer to: HI Service Error Messaging Survey Supporting Document (PDF-196KB))

All feedback is valuable and will contribute to shaping the future evolution of HI Service messaging.

All survey responses are anonymous however if you would like to be contacted about your feedback, please leave your contact details at Q11.

Developer Liaison| Medicare Claiming Midrange and OTS

Published: 25 September 2026