ID DG-3120 Type Guide Version 1.0 Status Active Created date 02/06/2023 Updated date 05/06/2023 This is the current version. HIPS Operational Insights is a diagnostic and operational performance toolset supporting the HIPS system.Diagnostics:Connection to Healthcare Identifiers (HI) Service and My Health Record (MHR) and identification of any outagesDocument upload and reasons for document upload failureMessage feeds from internal system to your HIPS systemCertificate expiryDisk storage capacity on your HIPS systemOperational Performance:At a glance operational insights via an Operational DashboardUses Microsoft’s Azure Application InsightsSecurity-centered design with no personal information outputData is held in the cloud hosted by Microsoft in Australian data centersStatus updates every 5 minutes but light on HIPS system resourcesOption to receive alerts by email when site defined thresholds are exceededAvailable for HIPS v8.0 and above Key Features Types of information that can be referenced on the site dashboard include:-HI Service availabilityHI Service response timesMy Health Record System availabilityMy Health Record response timesDocument upload statistics showing totals by type, supersede, failuresPerformance of the HIPS queuesAvailable Disk space Customisable dashboard relevant to your organisation’s needs. Key Benefits Operational Insights provides two key benefits:Faster response times to performance issues and the ability to diagnose whether issues are local to your site or also being experienced by other sites indicating an issue with the national systemNotification of potential significant events before they occur through the alerts feature. Alerts can include certificate expiry, lower than acceptable disk space, document upload failure and slower performance. Example dashboard views MHR Average Queue wait times Remaining disk space MHR uploads MHR uploads MHR response times HI Service response times Alert message example Get Started Interested in learning more about HIPS Operational Insights. Please email help@digitalhealth.gov.au to request more information and a conversation regarding implementing HIPS Operational Insights.