ID DH-4297:2026 Type Component Version 1.8 Status Active Created date 05/03/2026 Updated date 05/03/2026 This is the current version. A guide for vendors already in production. It covers topics such as incident management and software changes and upgrades. This document outlines the process for liaising with the My Health Record System Operator (SO) about production incidents and events requiring notification to the SO, such as changes and upgrades to software that connects to the My Health Record system. This document is intended for Business-to-Business (B2B) software vendors. This version includes updated Visio diagrams along with updates to the API Gateway Operator NOC process, links and contacts. Download Managing Your B2B Software In Production v1.8 DH_4297_2026_MyHealthRecord_ManagingYourB2BSoftwareInProduction_v1.8.pdf () Checksum: 2409fe9778bd166c994690301e41bcee9e7d29e546e0b0f95abd8972ecf5b7c1 This component belongs to the following product: My Health Record - Managing Your B2B Software In Production v1.8 - current