Get started

These onboarding steps will guide you through connecting to the Healthcare Identifiers (HI) Service or integrating with My Health Record.

Account creation

1
24 hrs
Create an account
We'll verify your account via email within one business day and provide you support.
2
1 - 2 days
Register your organisation
Once your account is created you can then register and link your organisation.
3
1 - 2 days
Meet your Connections Support Lead
As part of the registration process, a Connections Support Lead will reach out to assist and talk to you about your product integration and conformance journey.
Create an account

After signing in

4
1 - 2 days
Register your product scope
Our Connections Support Lead will help you understand and decide which integrations to national digital health services and infrastructure most suit your needs.
5
1 - 2 weeks
Define your scope
We then provide you appropriate test cases, technical specifications, and documentations. Everything needed to connect and conform.
6
Throughout
Connect to National Digital Health Infrastructure
Work with them team and our delivery partners to access and integrate the API web services. Integration with these services will give you access to the required healthcare data.
7
Throughout
Get Support
Your Connections Support Lead will be with you each step of the connection and conformance journey. They will help you setup, understand requirements for development and testing and be your point of contact to triage and resolve any issues.
8
4 - 6 weeks
Meet Conformance Requirements
After building and testing your product, confirming that it meets the Agency’s conformance requirements, you must complete the necessary conformance activities to demonstrate compliance.
9
2 - 4 weeks
Deploy your product
Once your product has achieved conformance and met compliance with all required processes, you can deploy your product and begin interacting with national digital health infrastructure.

Action required

New multi-factor authentication for National Consumer Portal Software Vendor Testing access

Video Guides

If you would like to know more about the end-to-end connection process and obtain assistance with registration, these videos will guide you.

Healthcare Identifiers (HI) Service Connections Process

My Health Record Connections Process 

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